Amazon next day delivery fail

Amazon promised next-day delivery for the Sony A5100 by 1 PM after ordering and dispatching it on February 1. The postman delivered only letters; despite waiting until 5:30 PM, tracking still claimed arrival by 1 PM. The unboxing was postponed, but Amazon refunded £9 postage and apologised, leaving him pleased with customer service.

A failed guaranteed delivery shifts frustration toward reassurance once compensation and responsive support arrive.